Once it is signed for it is an acknowledgement that you have received the items in good condition. If you receive a package that looks in poor condition with possible damage, please report it to the delivery person immediately, before they leave your house. All products leaving our store is inspected and in tact prior to shipment. We take every precaution to ensure that your item is shipped to you in good condition. Route is a third party Insurance and you will be responsible for making a claim direct with them. If you do not opt for Route insurance we will not be held liable. To be covered for loss or damage you must check out with Route. Our restocking fee is to cover charges relating to, but not limited to, third payment merchant fees where their fees and charges are non refundable, packaging and storing of goods, returning goods to stock, updating website and stock inventory, administration and other related fees. The balance will be issued to you as a credit note. If your order has already been dispatched you will be responsible for the return shipping costs and will only be issued a credit note minus the restocking fee, once the items have been returned to stock. Should you choose to cancel an order after the checkout process you will incur a 10% restocking fee as payment provider costs are not refunded to us. Proceeding to checkout with an order means you agree to our Terms & Conditions including additional shipping charges where applicable. Proceeding with purchase means you agree to the terms and conditions Cancelled Orders Purchases from our Sale section or Ex Display section are final. There are no returns or refunds available for sale items. IF THERE IS AN ISSUE OR DELAY WITH YOUR ORDER WE WILL DO OUR BEST TO KEEP YOU INFORMED. PRE-ORDER MEANS YOU ARE ORDERING AN ITEM NOT CURRENTLY IN STOCK, WHILE WE ENDEAVOUR TO PROVIDE AN ACCURATE ETA THIS IS DEPENDANT ON SHIPPING TIME FRAMES AND CUSTOMS WHICH IS OUT OF OUR HANDS, YOU WILL RECEIVE TRACKING ONCE YOUR ORDER HAS BEEN SHIPPED. If you wish for the available item to be sent right away, please contact us. Please note that Orders are generally dispatched as a whole so if you purchase an available item with a preorder item, the available item will be sent when the preorder item arrives. These third party payment providers do not refund their fees with a cancelled order and we will not be held liable for these fees. Please note if you use one of these payment methods and request a refund for any reason, you will be refunded minus a 10% fee. We accept Paypal (including credit card) payments and Afterpay, ZipPay and Laybuy. Before ordering, please ensure you have read the description carefully as well as our terms & conditions in relation to pre-orders, damages and returns, please also note due to the difference between monitors or screens, pictures may not represent the exact colour tones.
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